I was in Spotlight the other day, and being a complete imbecile in regards to fabrics and dressmaking in general, I qued up and when I was served explained that I had a pair of pants that I was going to get made (copied) and I needed material that was similar (seriously I bought these pants about 8 years ago and they are THE most comfortable pair I have ever owned so am getting a dressmaker to copy them!)

I digress.  Anyway, the lady that served me was so helpful, seriously, she knew exactly what I needed but didn’t know where the material was so we wandered all over the store looking for it and she wasn’t going to give up until she found it!  Which, I am pleased to say, she did.  As I want to get a number of pants made in different colours she told me to come back in January/February for the autumn colours.

When I got home I rang up Spotlight and asked to speak to the Manager, when he got on the phone, I told him that I was ringing to let him know how helpful the lady in question was (her name was Lynne).

What saddened me was that the Manager was shocked!  He said that people don’t ring up to say thank you, the only calls he usually takes care of are complaints and that it was lovely of me to call – he truly was almost speechless and didn’t know what to say.

What have we come to?  Are we so caught up in our lives that we can’t do a simple gesture such as ring up and make a point that the manager knows how exceptional a staff member has been?  Why do we only complain?

That’s not the first time I’ve done that, I’m not saying we have to ring up and tell the manager every time we’re served and they are helpful, but when they truly go out of there way, I think it’s nice that they be given some recognition – especially when good service seems to be at an all time low!

So in what instance have you been served by someone and they went out of their way to help you – beyond the call of duty so to speak?

I’d love to hear your stories!